Service Delivery Model @ Pennant…
Highly flexible and adaptable model that ensures the right-fit solution within budget and defined timelines
Pennant ensures the delivery of the project by adopting PACT, our phased delivery methodology. PACT is an iterative process to ensure the client satisfaction through a shared understanding of deliverable.
The “Plan” stage of the project covers the first contact and understanding the business requirements, scoping the solutions that broadly cover the requirements.
Pennant and the client analyze the project goals in line with the client’s business strategy. This is achieved through structured meetings, workshops and brainstorming sessions with the business/IT users of the client.
Pennant sets the appropriate Project Management Governance process in consultation with the client. It covers project monitoring, risk management and includes a communication model to ensure the completion of the each phase in time. .
The “Architect” stage of the project is carried out on-site by an on-site representative or may be completed off-shore with on-site representative’s oversight.
In addition, Pennant would offer the domain expertise in the Banking & Financial Services Industry Vertical to ensure the application architecture meets the required flexibility and scalability.
The “Construct” stage of the project is carried out off-shore upon finalization and client sign-off of the functional specifications & design specifications. The off-shore team at Pennant’s global development center develops the application and completes the testing under the oversight of the on-site representative.
In addition, Pennant would ensure the application is truly integrated with minimal administrative hassles without compromising the required levels of security.
The “Transform” stage covers the user acceptance testing, user guide preparation, training, deployment of the application and handover the application to operations team. Implementation team from the off-shore team would be travelled to client’s site and complete all the tasks under the oversight of the on-site representative.
In addition, documentation and knowledge transfer including transfer of specifications, design, test, release, guideline documents, user manuals and end user or administrator trainings to ensure the successful transformation at the client’s environment.