Process Excellence @ Pennant…
CMMI Maturity Level 3 and ISO 9001:2008 compliant process framework
At Pennant we believe that the quality of our internal processes is most critical to achieve Customer Excellence. Process excellence is a continuous endeavour to improve our processes by adopting the best practices and lessons learnt on continual basis with a goal to achieve ACT.
The process framework at Pennant is centred on customer’s unique needs and based on industry best practices with a governance mechanism to incorporate lessons learned from each and every engagement that includes the necessary changes in processes, introducing new tools and techniques across the organization.
Process Excellence forms the foundation that assists Pennant teams and management with the required governance frameworks and tools to achieve Service Delivery Excellence. It is backed with Organisational Policies, Quality processes, Formats / Templates, Tools, Artefacts, Checklists, Technical guidelines and Re-usable frameworks to ensure quick turn-around of the deployment to achieve Service Delivery Excellence.
Process reviews and continuous improvement initiatives at regular intervals embedded in our Enterprise Quality Management System provides us with process improvement opportunities and enables us to derive corrective and preventive measures.