Operational Excellence @ Pennant…
Initiatives to excel internal operational level.. so as to achieve customer excellence
Organizations today are often faced with unique challenges that demand business-aligned technological solutions quickly at affordable cost. In order to address these challenges, organizations are increasingly looking for a technology partner who truly understands these expectations.
At Pennant, Operational Excellence is the pursuit of Customer Service Excellence by adopting a structured framework to effectively institutionalize its operating principles and to offer the required tool set and guidance to achieve customer service excellence consistently. In addition, it aims to maximize operational efficiency across the organization, utilizing the domain-based and technology-based competency excellence centres, matured development methodology, and highly flexible and adaptable delivery models.
We at Pennant envisaged the below critical success factors forming an acronym ACT, which assists Pennant to excel in customer service in each of the engagements and we have envisioned our operating principles around these:
Adding business value
Time to market acceleration
Weaving ACT into our culture and work environment ensures our team members always focus on all the three critical success factors in each and every task they do.
Pennant structured its operational excellence initiative combining Process Excellence aiming to establish a process framework that ensures continuous process improvement and Service Delivery Excellence aiming to strengthen our service delivery processes as we believe if we excel at these two, we can achieve customer service excellence.
Operational Excellence programme at Pennant provides frameworks, guidance and the tool set to our associates to enable them to partner with our customers in addressing their challenges by delivering the right fit and next generation solutions consistently without compromising on quality.